Consumer Complaints Register

In compliance with Peruvian Consumer Protection Law N° 29571

info

PROYECTCOCK E.I.R.L. (SCOCKCEI) maintains an Official Consumer Complaints Register as required by Peruvian law. You have the right to file a complaint or claim regarding contracted services. You will receive a response within 30 calendar days.

1 Consumer Information

Fields marked with * are required.

Full Name *

Document Type

Document Number *

Email Address *

Phone

Address

2 Service Details

Type *

Service Product

Description of product/service contracted *

Claimed amount PEN S/ (optional)

Order/contract number (optional)

3 Type of Complaint *

Claim Dissatisfaction regarding products or services purchased or contracted.

Complaint Dissatisfaction regarding customer service or attention received.

4 Complaint Details

Detailed description *

Requested resolution *

Legal Notice: Pursuant to Art. 24° of DS 011-2011-PCM, the provider must respond to the claim within no more than thirty (30) calendar days, which may be extended by another equal period when the nature of the claim justifies it, with the consumer's knowledge. For any questions, please contact INDECOPI: www.indecopi.gob.pe / Free line: 224-7777.